Outage in Neon One
Neon SSO problems with sending SMS for 2FA
Resolved MinorIncident Report
Twilio is currently having issues delivering SMS messages.
This caused Neon SSO to be unable to deliver 2FA messages in time.
We have failed over to another provider for SMS
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Neon Giving Days Neon One Neon CCM Neon One Arts People Neon One Neon WebsitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/01/2025 03:22PM
This incident has been resolved.
MONITORING
5 months ago - at 11/30/2025 01:02AM
No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.
MONITORING
5 months ago - at 11/28/2025 09:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/28/2025 09:57PM
Twilio is currently having issues delivering SMS messages.
This caused Neon SSO to be unable to deliver 2FA messages in time.
We have failed over to another provider for SMS
Latest Neon One outages
Arts People login error messaging - 18 days ago
Intermittent charging issues with Neon Pay - about 1 month ago
CRM Latency - about 1 month ago
Neon Pay Portal Timeout Error - about 2 months ago
Credit Card processing error with Neon Pay - about 2 months ago
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