Outage in Neon One

Neon SSO problems with sending SMS for 2FA

Minor
November 28, 2025 - Started 1 day ago
Official incident page

Incident Report

Twilio is currently having issues delivering SMS messages. This caused Neon SSO to be unable to deliver 2FA messages in time. We have failed over to another provider for SMS
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Neon Giving Days Neon One Neon CCM Neon One Arts People Neon One Neon Websites

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Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 11/30/2025 01:02AM

No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.

MONITORING 1 day ago - at 11/28/2025 09:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 11/28/2025 09:57PM

Twilio is currently having issues delivering SMS messages.
This caused Neon SSO to be unable to deliver 2FA messages in time.
We have failed over to another provider for SMS

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