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Outage in Neon One

Neon SSO problems with sending SMS for 2FA

Resolved Minor
December 01, 2025 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Neon Giving Days Neon One Neon CCM Neon One Arts People Neon One Neon Websites

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/03/2025 02:04PM

This incident has been resolved.

MONITORING 2 months ago - at 12/01/2025 10:08PM

We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.

IDENTIFIED 2 months ago - at 12/01/2025 06:29PM

We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.

MONITORING 2 months ago - at 12/01/2025 03:50PM

With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.

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