Outage in Neon One

Neon SSO problems with sending SMS for 2FA

Resolved Minor
December 01, 2025 - Started 29 days ago - Lasted 2 days
Official incident page

Incident Report

With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Neon Giving Days Neon One Neon CCM Neon One Arts People Neon One Neon Websites

Need to monitor Neon One outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/03/2025 02:04PM

This incident has been resolved.

MONITORING 29 days ago - at 12/01/2025 10:08PM

We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.

IDENTIFIED 29 days ago - at 12/01/2025 06:29PM

We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.

MONITORING 29 days ago - at 12/01/2025 03:50PM

With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.

Latest Neon One outages

CRM Page Loading - 11 days ago
CCM Outage - 11 days ago
Neon CRM system slowdown - 14 days ago
Delays in CRM scheduled Campaign emails - 28 days ago
Neon CRM Text Messaging delays - 29 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5010 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook