Outage in New Relic

Connection issues with Ingest in EU

Resolved Minor

November 19, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with data ingest

Components affected

New Relic APM Agent : Europe New Relic Browser Agent : Europe New Relic Event API : Europe New Relic Incident Intelligence API : Europe New Relic Infrastructure Agent : Europe New Relic Log API : Europe New Relic Metric API : Europe New Relic Mobile Agent : Europe New Relic OTLP API : Europe New Relic Trace API : Europe New Relic Synthetics : Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/19/2025 12:52PM

Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

MONITORING about 2 months ago - at 11/19/2025 12:34PM

Some customers in the EU region have reported recovery of data ingest.

MONITORING about 2 months ago - at 11/19/2025 12:19PM

Some customers in the EU region have reported recovery of data ingest.

IDENTIFIED about 2 months ago - at 11/19/2025 12:16PM

We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

INVESTIGATING about 2 months ago - at 11/19/2025 11:48AM

We are investigating an issue with data ingest

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