Outage in New Relic

Alert Irregularities in the US and EU Region

Resolved Major

December 18, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Components affected

New Relic Infrastructure : US New Relic Infrastructure : Europe

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/19/2025 02:21AM

Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

MONITORING 4 months ago - at 12/19/2025 01:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 12/19/2025 01:00AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/19/2025 12:23AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/18/2025 11:52PM

Some customers in the US and EU region may experience false loss of signal alert notifications.

INVESTIGATING 4 months ago - at 12/18/2025 11:30PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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