Outage in New Relic

Alert Irregularities in the US and EU Region

Resolved Major
December 18, 2025 - Started 28 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Components affected
New Relic Infrastructure : US New Relic Infrastructure : Europe

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 12/19/2025 02:21AM

Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

MONITORING 28 days ago - at 12/19/2025 01:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 28 days ago - at 12/19/2025 01:00AM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 12/19/2025 12:23AM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 12/18/2025 11:52PM

Some customers in the US and EU region may experience false loss of signal alert notifications.

INVESTIGATING 28 days ago - at 12/18/2025 11:30PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Latest New Relic outages

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Connection issues with Ingest in EU - about 2 months ago
UI Irregularities in EU Region - about 2 months ago
Potential Service Interruption - about 2 months ago
New Relic One UI not accesible in the EU due to a CDN outage - about 2 months ago

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