Issues with cURL and SSH Authentication services on Cloud Hosts

This incident has been resolved.

At this time our Engineers believe the service restarts have now encompassed our fleet. We will continue to monitor this situation for any other issues.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Our team is aware of more cloud hosts in need of having services restarted. They are continuing to work through the entire fleet to ensure the correct services are restarted.

We will update this as we have more information.

We appreciate your patience. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Engineers have restarted PHP-FPM and sssd services across our fleet at this time. Customers should be no longer be seeing curl errors or have issues with SSH or payment gateways. We will monitor this situation to ensure cloud hosts are working properly.

If you believe you still have an issue related to this please contact support to ensure we restart the proper services for you at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Our engineers are continuing to work to resolve issues with the effected Cloud Hosts by restarting PHP-FPM and sssd services at this time. Thank you for your patience while we continue to work through this as quickly as possible.

Our engineers are currently working to resolve issues with the effected Cloud Hosts by restarting PHP-FPM and sssd services which has been found to fix the issues we have discovered.

We are currently investigating an issue where certain Cloud Hosts are experiencing issues with cURL leading to an error response 77 requiring a restart of PHP-FPM services to resolve.

As well as certain Cloud Hosts requiring a restart of the Cloud Hosts to resolve SSH authentication issues. Our engineering team is engaged and working to investigate and resolve these issues at this time.