Outage in Nexcess

DDoS Attack on cloudhost-119113.us-west-1

Resolved Minor
March 13, 2025 - Started about 2 months ago - Lasted 7 days
Official incident page

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Outage Details

Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-119113.us-west-1. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available. We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Components affected
Nexcess us-west-1
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 04:09PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/14/2025 01:25PM

Our network engineers have applied a fix, and the servers are now up and running. We will continue to monitor the situation to ensure stability.

We appreciate your patience. If you have further questions or concerns, please contact us via case/ticket or via Live chat.

IDENTIFIED about 2 months ago - at 03/14/2025 11:24AM

Due to the persistent nature of the attack, we have had to reapply the null route to mitigate its impact. Our network engineers are actively working on further mitigation strategies.

We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to resolve this issue. If you have any further questions or concerns, please contact us at support@nexcess.net or via Live Chat.

MONITORING about 2 months ago - at 03/14/2025 05:23AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/13/2025 07:02PM

Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-119113.us-west-1. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.

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