NinjaOne Outage History

NinjaOne experienced a service issue that degraded performance across all major regions including Canada, United States, Europe, and Australia for 3.3 hours. Customers were advised to contact support if they encountered issues with the Ninja Application during the incident. The service issue was investigated and subsequently resolved.

NinjaOne's devices-detailed Public API endpoint experienced an issue where pagination became unexpectedly required, affecting customers in Canada, Europe, and Australia regions for 7.9 hours. The service provided a workaround using pageSize and after query parameters while they developed and deployed a hotfix. The incident was fully resolved after the hotfix was validated and monitoring confirmed no further issues.

NinjaOne agents in the Europe (EU) region were incorrectly reporting as offline for 1.3 hours. The issue affected the EU component of the service and was resolved after a fix was implemented and monitored.

NinjaOne experienced web portal login issues affecting users in Canada for 7.9 hours. The service disruption prevented users from accessing the web portal interface in the Canadian region. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

NinjaOne experienced a service degradation affecting the NinjaOne Remote functionality for customers in the Europe (EU) region, causing performance issues in the portal. The incident lasted approximately 100 hours, with a fix implemented on March 12th followed by extended monitoring. The issue was fully resolved on March 16th after confirming system stability.

NinjaOne experienced a service degradation affecting Apple MDM functionality in their portal, specifically impacting MDM Apple apps, MDM connection permissions, and the Device Dashboard's Overview tab when loading APN information for Apple devices. The issue primarily affected the Canada region but later expanded to include the US2 region during the investigation. The incident was resolved after 1.1 hours following identification and implementation of a fix.

NinjaOne experienced a major service degradation affecting customer performance across all regions (US, EU, Australia, and Canada) for over 7 days. The incident caused page load timeouts, intermittent UI delays, and agent connectivity issues, requiring multiple maintenance windows including database backend work and agent endpoint restarts. The service was restored after extensive infrastructure improvements and capacity additions to address the stability issues.

Some clients experienced intermittent issues establishing NinjaRemote connections due to agents showing offline status, affecting remote access capabilities. The issue was identified and a fix was implemented after investigation. The incident was resolved after 3.6 hours of monitoring to ensure the fix was effective.

NinjaOne experienced a major performance degradation incident lasting 86.5 hours that caused timeouts and slow page load times for Ninja Remote and the web UI, affecting customers across the US, EU, Australia, and Canada. The issue was caused by extremely high load on several backend databases, which the engineering team addressed through database adjustments and performance tuning. The incident was resolved after extensive monitoring and fixes, with a post-mortem report planned to detail the root cause and remediation steps.

NinjaOne experienced a service issue that degraded performance for customers across all regions (US, EU, Australia, and Canada) for 10.3 hours. The incident affected the Ninja Application, prompting customers to contact support for assistance. The issue was identified and a fix was implemented, with the service fully restored after monitoring confirmed the resolution.