Okta Outage History

Okta experienced a major service incident where access request processing was completely disrupted due to job processing issues within their service infrastructure. The outage affected customers' ability to submit and process access requests for 4.5 hours starting at 12:30 PM PT on April 13, 2026. Engineering teams actively investigated and worked to resolve the underlying job processing problems that caused the service disruption.

A third-party provider issue caused access problems to Okta's support portal (support.okta.com) and status page (status.okta.com). The outage lasted 32 minutes while Okta Engineering worked with their provider to resolve the connectivity issues. During the incident, users were directed to call Okta's support phone line for assistance with logging cases.

On March 13, 2026 at 10:30 AM PT, Okta experienced a major incident affecting the Admin Console for customers on OK1 and EU1 cells, preventing administrators from viewing all users in their organizations. The issue impacted the Core Platform component and lasted for 9 minutes before being resolved. Okta's engineering team investigated and mitigated the problem affecting this critical administrative function.