Omni Analytics Outage History

Some users experienced difficulty accessing their Omni Analytics instance due to DNS resolution issues affecting certain ISPs, while Omni's infrastructure remained healthy. The issue was isolated to specific internet service providers and did not originate from Omni's systems. The incident was resolved after 3.8 hours when the primary DNS provider fixed their underlying issue, with users who switched ISPs reporting immediate resolution.

The Omni Analytics service experienced significant slowness and error messages affecting users in the EastUsa and Ireland regions for 41 minutes. The issue was caused by a recent deployment change that degraded performance. The team resolved the incident by rolling back to a previous deployment, restoring normal performance levels.