Outage in Onfido

Increased error rates and latency on US region

Resolved Minor
July 30, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing elevated error rates and latency, impacting our US region, across all our products. Initial investigations have identified upstream issues in us-east-1 AWS infrastructure. We are currently in contact with AWS, AWS has identified the problem and they are actively working on a fix.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/31/2024 05:01AM

AWS confirms issue is resolved.

MONITORING about 1 year ago - at 07/31/2024 04:47AM

We are still monitoring the situation, even AWS does not report full recovery, we don't see errors on our side.

IDENTIFIED about 1 year ago - at 07/31/2024 02:09AM

We are still monitoring the situation, we are seeing low error rates. We will post when we have further updates.

IDENTIFIED about 1 year ago - at 07/31/2024 01:39AM

We are still monitoring the situation, we are seeing lower error rates and latencies through all services.

IDENTIFIED about 1 year ago - at 07/31/2024 01:09AM

We are still monitoring the situation, AWS reports they expect the issue to be resolved in 2-3 hours.

IDENTIFIED about 1 year ago - at 07/31/2024 12:40AM

We are monitoring the situation and we are in contact with AWS to get the latest details. They are still working on a fix.

IDENTIFIED about 1 year ago - at 07/31/2024 12:09AM

We're currently experiencing elevated error rates and latency, impacting our US region, across all our products.
Initial investigations have identified upstream issues in us-east-1 AWS infrastructure.
We are currently in contact with AWS, AWS has identified the problem and they are actively working on a fix.

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