Outage in Onfido
Increased error rates and latency on US region
Resolved Minor
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Outage Details
Components affected
Onfido Facial Similarity Onfido Watchlist Onfido Dashboard Onfido Identity Enhanced Onfido Document Verification Onfido APILatest Updates ( sorted recent to last )
AWS confirms issue is resolved.
We are still monitoring the situation, even AWS does not report full recovery, we don't see errors on our side.
We are still monitoring the situation, we are seeing low error rates. We will post when we have further updates.
We are still monitoring the situation, we are seeing lower error rates and latencies through all services.
We are still monitoring the situation, AWS reports they expect the issue to be resolved in 2-3 hours.
We are monitoring the situation and we are in contact with AWS to get the latest details. They are still working on a fix.
We're currently experiencing elevated error rates and latency, impacting our US region, across all our products.
Initial investigations have identified upstream issues in us-east-1 AWS infrastructure.
We are currently in contact with AWS, AWS has identified the problem and they are actively working on a fix.
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