Outage in Onfido
Increased error rates and latency on US region
Resolved Minor
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Outage Details
We're currently experiencing elevated error rates and latency, impacting our US region, across all our products.
Initial investigations have identified upstream issues in us-east-1 AWS infrastructure.
We are currently in contact with AWS, AWS has identified the problem and they are actively working on a fix.
Components affected
Onfido Facial Similarity Onfido Watchlist Onfido Dashboard Onfido Identity Enhanced Onfido Document Verification Onfido APILatest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/31/2024 05:01AM
AWS confirms issue is resolved.
MONITORING
10 months ago - at 07/31/2024 04:47AM
We are still monitoring the situation, even AWS does not report full recovery, we don't see errors on our side.
IDENTIFIED
10 months ago - at 07/31/2024 02:09AM
We are still monitoring the situation, we are seeing low error rates. We will post when we have further updates.
IDENTIFIED
10 months ago - at 07/31/2024 01:39AM
We are still monitoring the situation, we are seeing lower error rates and latencies through all services.
IDENTIFIED
10 months ago - at 07/31/2024 01:09AM
We are still monitoring the situation, AWS reports they expect the issue to be resolved in 2-3 hours.
IDENTIFIED
10 months ago - at 07/31/2024 12:40AM
We are monitoring the situation and we are in contact with AWS to get the latest details. They are still working on a fix.
IDENTIFIED
10 months ago - at 07/31/2024 12:09AM
We're currently experiencing elevated error rates and latency, impacting our US region, across all our products.
Initial investigations have identified upstream issues in us-east-1 AWS infrastructure.
We are currently in contact with AWS, AWS has identified the problem and they are actively working on a fix.
Latest Onfido outages
Deterioration in QES product - 5 days ago
Increased latency on check creation - about 1 month ago
Facial Similarity and Known Faces service degradation - 2 months ago
Smart Capture Link - Service Outage - 2 months ago
Dashboard Users unable to Login - 3 months ago
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