Outage in Onfido
Increased turnaround time for document check processing in the EU region
Resolved MinorIncident Report
We are currently investigating an increase in turnaround time for document check processing in the EU region.
We will provide a status update in the next 15 minutes.
Components affected
Onfido Document VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 01:07PM
This issue is now resolved: Increased turnaround time for document check processing in the EU region
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
MONITORING
6 months ago - at 10/20/2025 12:38PM
We have implemented a fix for this issue.
We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.
We will provide an update in the next 30 minutes.
IDENTIFIED
6 months ago - at 10/20/2025 12:20PM
The issue has been identified and a fix is being implemented.
We will provide a further update in 15 minutes.
INVESTIGATING
6 months ago - at 10/20/2025 12:10PM
We are currently investigating an increase in turnaround time for document check processing in the EU region.
We will provide a status update in the next 15 minutes.
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