Outage in Onfido

Increased turnaround time for document check processing in the EU region

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an increase in turnaround time for document check processing in the EU region. We will provide a status update in the next 15 minutes.
Components affected
Onfido Document Verification

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 01:07PM

This issue is now resolved: Increased turnaround time for document check processing in the EU region


We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING 3 days ago - at 10/20/2025 12:38PM

We have implemented a fix for this issue.

We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.

We will provide an update in the next 30 minutes.

IDENTIFIED 3 days ago - at 10/20/2025 12:20PM

The issue has been identified and a fix is being implemented.

We will provide a further update in 15 minutes.

INVESTIGATING 3 days ago - at 10/20/2025 12:10PM

We are currently investigating an increase in turnaround time for document check processing in the EU region.

We will provide a status update in the next 15 minutes.

Latest Onfido outages

QES/OTP performance is degraded - 3 days ago
Outage in the US region - 3 days ago
QES performance is affected in EU - 3 days ago
Services down in US region - 3 days ago
Increase in webhooks latency - 14 days ago

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