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This issue is now resolved: Increased turnaround time for document check processing in the EU region
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
We have implemented a fix for this issue.
We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.
We will provide an update in the next 30 minutes.
The issue has been identified and a fix is being implemented.
We will provide a further update in 15 minutes.
We are currently investigating an increase in turnaround time for document check processing in the EU region.
We will provide a status update in the next 15 minutes.
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