Outage in Onfido
QES/OTP performance is degraded
Resolved MinorIncident Report
We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 08:22PM
This incident has been resolved.
IDENTIFIED
6 months ago - at 10/20/2025 02:48PM
We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.
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