Outage in Onfido

Unable to create reports in EU

Resolved Major

December 09, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue in the infrastructure that handles reports creations. We are working on restoring it.

Components affected

Onfido API

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/09/2025 12:12PM

The incident has been resolved.

We'll share a public post-mortem later.

MONITORING 3 months ago - at 12/09/2025 11:46AM

The API is now fully available. We are monitoring the situation.

IDENTIFIED 3 months ago - at 12/09/2025 11:39AM

We have identified an issue in the infrastructure that handles reports creations.
We are working on restoring it.

Latest Onfido outages

QES tasks partial outage - about 1 month ago

QES tasks degraded performance - about 1 month ago

Service Degradation - Manual Tasks (EU) - about 1 month ago

Document report and Autofill not being processed in US - about 2 months ago

Document processing delayed processing - 2 months ago

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