Outage in Onfido

Delays on Dashboard

Resolved Minor
December 09, 2025 - Started 14 days ago - Lasted 15 minutes
Official incident page

Incident Report

We accumulated a large backlog of messages to update OpenSearch and we are currently processing it. The backlog should be cleared in the next hours.
Components affected
Onfido Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/09/2025 01:46PM

This incident has been resolved.

IDENTIFIED 14 days ago - at 12/09/2025 01:33PM

We accumulated a large backlog of messages to update OpenSearch and we are currently processing it. The backlog should be cleared in the next hours.

Latest Onfido outages

Errors when processing checks in Canada region - 4 days ago
Degraded performance of QES and Evidence File products - 5 days ago
Unable to create reports in EU - 14 days ago
High flagging rate for Document Video Reports - about 1 month ago
QES/OTP performance is degraded - 2 months ago

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