Outage in Onfido
IDR: provider issue causing delays on reports
Resolved MinorIncident Report
Summary AI Generated
A provider issue caused delays on identity reports for approximately 3.6 hours, with the Identity Enhanced component most affected, particularly the UK identity verification service. The root cause was traced to a major global incident at one of the provider's vendors. Errors stopped following resolution of the upstream vendor incident, with Onfido monitoring services to confirm full recovery.
One of our provider is having issues, which will cause delays on some reports.
We're investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 10/20/2026 09:25AM
Errors stopped. We're monitoring our services to make sure everything is back to normal.
IDENTIFIED
5 days ago - at 10/20/2026 08:55AM
Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
IDENTIFIED
5 days ago - at 10/20/2026 07:52AM
The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
IDENTIFIED
5 days ago - at 10/20/2026 07:05AM
Our provider is still experiencing issues. We're closely monitoring the situation.
ID-UK is our most impacted service.
INVESTIGATING
5 days ago - at 10/20/2026 06:23AM
One of our provider is having issues, which will cause delays on some reports.
We're investigating the issue.
Latest Onfido outages
UK eVisa: delayed reports and tasks - 3 days ago
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Web SDK Outage (all regions) - about 2 months ago
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