OpenText Outage History

OpenText's Alloy North America service experienced degradation for approximately 1 hour on May 24, 2026. The incident affected the Alloy NA component and was resolved by the engineering teams. The service disruption lasted from 03:49 to 04:46 UTC before being fully restored.

OpenText's Core Share North America service experienced login issues that prevented users from accessing the platform. The incident affected the entire Core Share NA component for 36 minutes. The issue was resolved and normal login functionality was restored.

OpenText's Frankfurt EU3 and Oregon US7 data centers experienced email functionality issues that lasted approximately 111 hours from May 21-26, 2026. The incident affected email services for users in both regions during this extended outage period. Teams identified the root cause and successfully resolved the issue, restoring full email functionality to both affected data centers.

OpenText's Zix Encryption Services experienced delays in delivering encrypted emails through their Secure Cloud Email Encryption (AEE/ZEE) platform for approximately 5.9 hours. The service disruption affected email delivery times for users relying on the encrypted email service. The issue was resolved after teams restored service functionality and completed validation monitoring.

OpenText's ProviderLink service experienced timeouts and slow-loading pages for 1.3 hours on May 14, 2026. The issue affected the ProviderLink component, causing performance degradation for users accessing the service. The problem was resolved after teams investigated and restored service functionality.

OpenText's ProviderLink service experienced an issue that lasted 11 minutes. Teams were assembled to investigate and resolve the problem. The incident was classified as minor and has been resolved.

OpenText Core EDR/MDR customers in the UK data center experienced installation failures when attempting to deploy new Linux EDR/MDR agents, with the EDR/MDR components failing to install despite successful Core Endpoint Protection installation. Existing agents also failed to upgrade to version 3.0.3, though previously installed agents continued functioning normally. The issue was resolved after 118.6 hours, with service restored and validated.

OpenText's Core Archive Europe service experienced intermittent document upload errors that affected users' ability to reliably upload documents to the archive.de.opentext.cloud platform. The issue was identified and resolved with a fix implemented on May 22, 2026, which restored 100% upload success rates. After six days of stable performance with zero upload failures, the incident was officially resolved on May 29, 2026.

OpenText's Core Archive for SAP Solutions in Germany experienced upload and download issues for 37 minutes. The service disruption affected the archive.de.opentext.cloud platform, preventing users from accessing core archival functions. The issue was resolved after teams restored service and completed validation.

OpenText's Core Archive for SAP Solutions in the DE region (archive.de.opentext.cloud) experienced a complete outage, making the service unavailable to users. The incident affected the European archive service and lasted approximately 3.6 hours before teams implemented a fix and restored functionality. The service was monitored following the resolution to ensure stability.