OpenText Outage History

The OpenText Automotive Supplier Portal Core Secure Access became completely unavailable, preventing users from accessing the Supplier Portal system. The outage lasted 59 minutes before service was restored and validated. The incident was fully resolved with normal access functionality returned to all users.

OpenText's Core Europe platform experienced a complete outage affecting multiple services including Core Capture, Core Content, Core Signature Service, and various SAP integrations across the EU region. The outage lasted 43 minutes before service was restored and validated. The incident has been fully resolved.

OpenText's Zix Encryption Services experienced a major outage affecting the ZixPortal Administrator Console for 2.9 hours. Administrators were unable to access or configure their portals during this time. The issue was resolved and normal functionality was restored.

OpenText experienced a 24.4-hour incident where a subset of customers using LDAP imports were unable to log into the Customer Portal. The issue was resolved by restarting LDAP services to reimport users and restoring user/admin settings for all affected accounts.

ZixCentral and Zix Encryption Services experienced slow page loading issues affecting the Secure Cloud Email Encryption (AEE/ZEE) tab for 26.7 hours. The service degradation impacted user access to the encryption platform's web interface. The issue was resolved after teams restored service functionality and completed validation monitoring.

OpenText's Core Archive UAE service experienced a major outage and prolonged degradation lasting approximately 26 days due to regional conditions in the Middle East that impacted their hosting provider's operations. Customers experienced disruptions across Core Archive functionalities, with the service initially becoming completely unavailable before returning to a degraded state for most of the incident duration. The service was restored to operational status, though some users may experience occasional difficulty accessing documents that were uploaded before the incident began.

OpenText's Core Archive India service experienced performance degradation for 1 hour, causing increased response times and intermittent access delays for users. The engineering team investigated and resolved the issue affecting the archive.in.opentext.cloud service. The service degradation has been fully resolved.

OpenText's Zix service experienced a 49-hour outage affecting UK customers' ability to access their Email Threat Protection logs and quarantine through the customer portal. The incident was caused by server cluster and networking issues, though inbound mail flow remained unaffected throughout the outage. The service was fully restored to normal operational capacity after network teams completed troubleshooting and server restoration work.

OpenText's Core EDR/MDR service experienced degradation for approximately 102 hours, affecting devices running macOS agent version 2.1.7 with incomplete or missing event log ingestion and reduced visibility in the portal. While the agents continued processing data normally, event logs did not appear as expected in the management interface. The engineering team identified the root cause and fully restored service functionality.

OpenText's Zix Encryption Services experienced a failure in the notification system where secure email notifications (invitations, password resets, and delivery confirmations) were not being generated when users sent secure emails through the EMP/DeliverySlip web portal. This left users unaware that their secure emails or invitations had been sent, affecting the US Dallas production environment. The issue was resolved after 1.3 hours of investigation and remediation work.