OpenText Outage History

OpenText's Zix-Cybersecurity Archiving Services experienced an issue that prevented users from accessing the service through the user interface, generating 502/504 errors. The incident lasted approximately 1 hour before teams resolved the access problems and restored normal service functionality.

OpenText's Enterprise Service Management experienced UCMDB service unavailability in the Oregon US26 component for 24.3 hours due to an extended maintenance change. The outage affected the UCMDB service functionality within the Enterprise Service Management platform. Teams worked to resolve the issue and service was fully restored.

All OpenText Core Europe applications became unavailable, affecting multiple services including Core Content, Core Capture, Developer Experience, and various SAP integration solutions. The issue was identified and resolved within 2 hours through implementation of a fix by the engineering teams.

OpenText's Admin Center in the EU region experienced a degraded state that prevented users from updating or creating objects, forcing the system into read-only mode. The incident lasted 3.8 hours and has been resolved.

Multiple Zix services including Archive Services, Customer Portal Interface, and Email Continuity experienced administrative access issues for 3.7 hours due to hosting platform problems. The core services remained operational throughout the incident, but administrators were unable to access management functions. The issue was resolved by restoring administrative access, which was then validated before full service restoration.

OpenText's Zix Hosted Exchange (HEX) service experienced a major outage lasting 17 hours where some mailboxes were unable to connect via Outlook Web Access (OWA) and Outlook clients. The service was restored and validated before the incident was fully resolved.

OpenText's Core Capture EU service experienced a complete outage lasting 3.9 hours, making all services inaccessible to users. The incident was identified at 14:39 UTC, with teams implementing a fix by 14:48 UTC and monitoring the results. The service was fully restored and the incident resolved by 18:30 UTC.

OpenText's Core EDR/MDR service experienced degraded alert generation in the US Data Center for 3.3 hours. The degradation affected the system's ability to generate security alerts properly. The service was restored and validated, with the issue fully resolved.

OpenText's XM SendSecure service in the US experienced an outage that prevented customers from sending or receiving messages for 1.3 hours. The service was restored and validated by support teams. The issue has been fully resolved.

OpenText's Core EDR/MDR service experienced degradation in the UK data center for 4.9 hours, causing workflows to malfunction and requiring manual malware remediation. The service disruption affected automated security workflows, forcing users to perform manual remediation tasks. Teams identified the root cause and successfully restored service, with full resolution confirmed after monitoring.