OpenText Outage History

OpenText's ZixProtect Link Protection service experienced a major outage where URL scanning functionality was failing for 1.1 hours. The issue affected the email filtering system's ability to scan links for security threats. OpenText deployed a fix that resolved the URL scanning failures.

OpenText's Frankfurt EU28 service experienced a functionality issue that affected system operations for approximately 1.3 hours. The incident was resolved after technical teams investigated and addressed the underlying problem.

The Secure Cloud Portal (cp.appriver.com) experienced a major issue preventing Microsoft 365 license count adjustments for 21.5 hours. Users were unable to make license changes through the normal portal interface and had to submit requests via email to o365operations@appriver.com for manual processing. The incident was resolved after teams worked to fix the licensing system functionality.

OpenText's Core EDR/MDR service experienced a major outage that made the Detection & Response portal unavailable for users in the UK datacenter. The incident lasted approximately 2.9 hours before service was restored and validated. The issue has been fully resolved.

OpenText's Core Capture for SAP Solutions EU experienced intermittent issues for 3.5 hours, affecting document extraction functionality. The service has been restored and users need to resend any documents that encountered errors by resetting their status back to 02.

OpenText's SAP SuccessFactors Core Content Management service in the EU region experienced intermittent access issues that affected a few customers for approximately 17.8 hours. The incident impacted the Core for SAP SuccessFactors and SAP SuccessFactors Document Management Core components. The issue was resolved after teams worked on the problem throughout the duration of the outage.

OpenText's Core Archive UAE experienced service degradation for approximately 7 days, with OTKM functionality impacted or unavailable while the core archive remained operational. The incident was related to regional conditions in the Middle East, though other services remained stable throughout the period. The service was fully restored and stabilized after 174.8 hours of degraded performance.

OpenText's Core Secure Access experienced significant delays with emails from noreply@cloud.opentext.com, including MFA authentication emails, affecting Active Access, Identity and Access Management, and Supplier Portal services. The email delivery delays impacted users' ability to receive timely authentication and system notifications. The issue was resolved after 2.1 hours of investigation and remediation work.

OpenText's Zix Encryption Services experienced TLS communication issues that prevented the secure cloud email encryption service from sending and accepting messages with multiple service providers. The incident lasted 4.4 hours before teams identified and resolved the communication problems, restoring normal email encryption functionality.

OpenText's Developer Experience Thrust API Bundle experienced login failures affecting both EU and NA regions for 4.7 hours. The service was restored and underwent validation monitoring before being fully resolved.