OpenText Outage History

OpenText's Fax Cloud Connect (RightFax) and Fax2Mail services experienced intermittent connectivity issues for 5 hours on June 3, 2026, preventing clients from accessing the portal to send faxes. The services were restored at 15:26 UTC, and all backlogs were cleared by 16:50 UTC, fully resolving the incident.

OpenText's Email Threat Protection service experienced sporadic "Service Unavailable" errors when users attempted to access wrapped URLs through the link protection feature. The service team implemented temporary fixes to mitigate the errors and deployed a permanent hotfix. The incident was resolved after 22.3 hours of monitoring and remediation efforts.

OpenText's ETP Link Protection service experienced issues with wrap URLs not loading correctly, causing sporadic failures in link protection scanning. The incident lasted 3.2 hours and was resolved after the engineering team deployed a hotfix to address the underlying problem.

OpenText's Zix Encryption Services experienced a 6.5-hour outage where ZixPortal users received "Message Expired" and "Message Deleted" error notifications when attempting to access secure message portal links. The service has been restored and validated with no new issues reported after the fix was implemented.

Multiple OpenText OCP applications became unavailable across both EU and NA regions, affecting core services including SAP SuccessFactors Document Management, Federated Compliance, Supplier Exchange, and Core Content components. The incident lasted 8.2 hours before teams implemented a fix and confirmed resolution after monitoring the results.

OpenText's Email Threat Protection Link Protection service experienced an issue where users received "Service Unavailable" errors when attempting to access protected links. The incident was classified as minor and lasted 14 minutes before being resolved.

OpenText's Core Capture Australia service experienced performance degradation that affected document processing capabilities for 4.1 hours. The issue was identified as a minor incident with teams assembled to address the problem. A fix was implemented and monitored before the incident was fully resolved.

OpenText's Core Messaging services in Europe experienced service degradation for 86 hours, affecting email, SMS, voice messaging, data sovereignty features, and the MyPortal platform. The incident initially began as complete service unavailability before being downgraded to service degradation, with services restored and monitored before full resolution. All affected messaging and portal services were fully restored after the extended outage period.

OpenText Cloud Fax services in Europe experienced a service degradation lasting 87 hours, affecting Desktop Messaging BMS, Fax Cloud Connect (RightFax), Fax2Mail, MyPortal, and Production Messaging. The services were restored and monitored before being fully resolved.

OpenText's Cloud Fax services in Europe experienced a 45-minute outage affecting Fax Cloud Connect (RightFax), Fax2Mail, and Production Messaging. The issue was resolved, though backlogs were still being processed at the time of resolution.