OpenText Outage History

OpenText's Zix Encryption Services experienced delivery issues affecting some outbound email encryption servers, causing delayed message deliveries. The incident impacted the Secure Cloud Email Encryption (AEE/ZEE) service for approximately 3.4 hours before being resolved. Teams worked to restore normal delivery functionality across all affected servers.

OpenText's Core US Content Storage Service (CSS) experienced degradation affecting SaaS applications, specifically Core for SAP SuccessFactors and SAP SuccessFactors Document Management. The incident lasted approximately 13 days, with teams identifying the root cause on April 29th and implementing a fix on May 6th that restored stable functionality by May 7th.

OpenText's Core EDR/MDR service experienced a 25.6-hour degradation in the US Data Center where alerts in the portal failed to load as expected due to a core database issue. The service was restored through database restoration, but some alert records generated between April 23, 2026 02:00-13:00 UTC were permanently lost. Raw event data remained unaffected and available according to retention policies.

OpenText's Cloud Fax services and Core Messaging services in Europe experienced degraded performance for 1.9 hours starting April 22nd at 21:55 GMT. The incident affected Fax Cloud Connect (RightFax), Fax2Mail, Production Messaging, and Core Messaging Email services. Service was restored and backlogs were cleared, with the issue fully resolved on April 23rd at 08:29 GMT.

OpenText's Zix-Cybersecurity Archiving Services experienced an issue that prevented users from accessing the service through the user interface, generating 502/504 errors. The incident lasted approximately 1 hour before teams resolved the access problems and restored normal service functionality.

OpenText's Enterprise Service Management experienced UCMDB service unavailability in the Oregon US26 component for 24.3 hours due to an extended maintenance change. The outage affected the UCMDB service functionality within the Enterprise Service Management platform. Teams worked to resolve the issue and service was fully restored.

OpenText's Core US search functionality experienced degradation across multiple SaaS applications including Core Content Management, Core for SAP SuccessFactors, and Core Digital Asset Management, affecting search and indexing services. The incident lasted approximately 248.5 hours, with service being restored on April 13th and then monitored for several days to ensure stability. The issue was fully resolved on April 20th after extended validation and monitoring.

All OpenText Core Europe applications became unavailable, affecting multiple services including Core Content, Core Capture, Developer Experience, and various SAP integration solutions. The issue was identified and resolved within 2 hours through implementation of a fix by the engineering teams.

OpenText's Admin Center in the EU region experienced a degraded state that prevented users from updating or creating objects, forcing the system into read-only mode. The incident lasted 3.8 hours and has been resolved.

Multiple Zix services including Archive Services, Customer Portal Interface, and Email Continuity experienced administrative access issues for 3.7 hours due to hosting platform problems. The core services remained operational throughout the incident, but administrators were unable to access management functions. The issue was resolved by restoring administrative access, which was then validated before full service restoration.