OpenText Outage History

OpenText's Zix Hosted Exchange (HEX) service experienced a major outage lasting 17 hours where some mailboxes were unable to connect via Outlook Web Access (OWA) and Outlook clients. The service was restored and validated before the incident was fully resolved.

OpenText's Core Capture EU service experienced a complete outage lasting 3.9 hours, making all services inaccessible to users. The incident was identified at 14:39 UTC, with teams implementing a fix by 14:48 UTC and monitoring the results. The service was fully restored and the incident resolved by 18:30 UTC.

OpenText's Core EDR/MDR service experienced degraded alert generation in the US Data Center for 3.3 hours. The degradation affected the system's ability to generate security alerts properly. The service was restored and validated, with the issue fully resolved.

OpenText's XM SendSecure service in the US experienced an outage that prevented customers from sending or receiving messages for 1.3 hours. The service was restored and validated by support teams. The issue has been fully resolved.

OpenText's Core EDR/MDR service experienced degradation in the UK data center for 4.9 hours, causing workflows to malfunction and requiring manual malware remediation. The service disruption affected automated security workflows, forcing users to perform manual remediation tasks. Teams identified the root cause and successfully restored service, with full resolution confirmed after monitoring.

The OpenText Automotive Supplier Portal Core Secure Access became completely unavailable, preventing users from accessing the Supplier Portal system. The outage lasted 59 minutes before service was restored and validated. The incident was fully resolved with normal access functionality returned to all users.

OpenText's Core Europe platform experienced a complete outage affecting multiple services including Core Capture, Core Content, Core Signature Service, and various SAP integrations across the EU region. The outage lasted 43 minutes before service was restored and validated. The incident has been fully resolved.

OpenText's Zix Encryption Services experienced a major outage affecting the ZixPortal Administrator Console for 2.9 hours. Administrators were unable to access or configure their portals during this time. The issue was resolved and normal functionality was restored.

OpenText experienced a 24.4-hour incident where a subset of customers using LDAP imports were unable to log into the Customer Portal. The issue was resolved by restarting LDAP services to reimport users and restoring user/admin settings for all affected accounts.

ZixCentral and Zix Encryption Services experienced slow page loading issues affecting the Secure Cloud Email Encryption (AEE/ZEE) tab for 26.7 hours. The service degradation impacted user access to the encryption platform's web interface. The issue was resolved after teams restored service functionality and completed validation monitoring.