Outage in Optum

Resolved: Provider Portal Experiencing Errors

Resolved Minor

August 13, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue that is impacting the following services: Provider Portal Errors Actions Taken to Restore Service: Engineers are actively troubleshooting issues reported impacting multiple Provider Portal functions and are working to restore the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

Components affected

Optum SmartPay Plus for Providers

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/14/2025 04:40PM

Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue.

We appreciate your patience during this time. Please do not hesitate to contact SmartPay Plus Support if you have any questions or concerns.

MONITORING 8 months ago - at 08/14/2025 01:32PM

Update: Engineers released Hotfixes last night to address the Provider Portal errors.

Actions Taken to Monitor Service: We'll continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed.

If you are continuing to experience issues, please notify SmartPay Plus Support as soon as possible.

INVESTIGATING 8 months ago - at 08/13/2025 03:53PM

We are currently investigating an issue that is impacting the following services: Provider Portal Errors

Actions Taken to Restore Service: Engineers are actively troubleshooting issues reported impacting multiple Provider Portal functions and are working to restore the impacted services as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

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