Some customers are experiencing issues with our Metrics and Retain products

Our engineers are currently investigating an issue with the Metrics and Retain products. This is causing the Profitwell dashboard and Retain widget to be unavailable. This issue also impacts the dunning & cancellation flows as well as in-app notifications.
We will update the status of the service once our engineers have found the cause and restored our usual service.

Our engineers are still investigating this issue. Important to note is that the impact is not constant and the Profitwell dashboard and Retain widget may still be available to some customers.
We will update the status page as soon as we have identified the cause.

Our engineers are still investigating this issue.

In order to narrow down the issue, we temporarily payment retries and dunning emails for Paddle Billing. While this is disabled, we are not doing payment retries nor sending dunning emails, however, these will be sent later as soon as we enable this again.

Additionally, we noticed that the Profitwell dashboard and Retain widget being unavailable happens about every 5 minutes. It's causing downtime for around 1 minute and then works as expected again.

We will update the status page as soon as we know more.

Our engineers are still investigating this issue.

We have enabled payment retries and dunning emails for Paddle Billing again. Retries or dunning emails that weren't done or sent, are now actioned.
However, we are still seeing a periodic degraded performance on the Profitwell dashboard and Retain widget.