Outage in Paddle

Checkout Service Incident

Resolved Minor

March 20, 2026 - Started about 5 hours ago - Lasted 30 minutes

Incident Report

Summary AI Generated

Paddle's checkout service experienced errors for approximately 11 minutes starting at 18:20 GMT on March 20, 2026. The incident affected checkout functionality and both production and sandbox billing environments across Classic and newer systems. Service was restored by 18:31 GMT with normal operations resumed.

We have identified an issue affecting our checkout service that began around 18:20 GMT. Our team has confirmed the service experienced approximately 11 minutes of errors, with normal service restored by 18:31 GMT. We apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

Components affected

Paddle Checkout Paddle Production - Billing Paddle Production - Classic Paddle Sandbox - Billing Paddle Sandbox - Classic

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Latest Updates ( sorted recent to last )

IDENTIFIED about 5 hours ago - at 03/20/2026 06:59PM

We have identified an issue affecting our checkout service that began around 18:20 GMT. Our team has confirmed the service experienced approximately 11 minutes of errors, with normal service restored by 18:31 GMT.

We apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

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