Outage in Paddle
Some customers are experiencing issues with Alipay
Minor
June 25, 2025 - Started about 21 hours ago
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Outage Details
Our engineers are currently investigating an issue which is impacting the checkout experience for buyers choosing Alipay for Paddle Billing and Classic.
This is causing the Alipay popup window to not automatically close when a purchase is completed. Additionally, the checkout.completed PaddleJS event is not being fired for Alipay. Please rest assured, that the payment processing itself is not impacted.
We will update the status of the service once our engineers have found the cause and restored our usual service.
Components affected
Paddle CheckoutLatest Updates ( sorted recent to last )
about 22 hours ago - at 06/25/2025 11:27AM
Our engineers are currently investigating an issue which is impacting the checkout experience for buyers choosing Alipay for Paddle Billing and Classic.
This is causing the Alipay popup window to not automatically close when a purchase is completed. Additionally, the checkout.completed PaddleJS event is not being fired for Alipay. Please rest assured, that the payment processing itself is not impacted.
We will update the status of the service once our engineers have found the cause and restored our usual service.
about 19 hours ago - at 06/25/2025 02:09PM
Our engineers have identified the issue impacting the checkout experience for buyers using Alipay with both Paddle Billing and Classic.
We are actively working to resolve the root cause and restore normal service. We'll update you as soon as more information is available.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
Latest Paddle outages
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Investigating Paddle Billing Communication Delays - 22 days ago
Delay in Processing Subscription Renewals (Paddle Billing) - about 1 month ago
Some customer might experience Checkout Completion Issues - about 1 month ago
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