Outage in Paddle

Customers are experiencing issues with our Customer Portal

Resolved Minor
July 08, 2025 - Started 6 months ago - Lasted about 1 hour

Incident Report

Our engineers have identified an issue with our Customer Portal not showing payments and saved payment methods for Paddle Billing. Instead, when users log into the Customer Portal to see the subscriptions page, they will see an error. Subscriptions can still be cancelled, however, users currently cannot delete saved payment methods.

A fix is being worked on and we will update the status page once we have restored the Customer Portal's full functionality.

We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.

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Latest Updates ( sorted recent to last )
6 months ago - at 07/08/2025 08:57AM

Our engineers have identified an issue with our Customer Portal not showing payments and saved payment methods for Paddle Billing. Instead, when users log into the Customer Portal to see the subscriptions page, they will see an error. Subscriptions can still be cancelled, however, users currently cannot delete saved payment methods.

A fix is being worked on and we will update the status page once we have restored the Customer Portal's full functionality.

We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.

Latest Paddle outages

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Checkout timeouts affecting both Paddle Billing and Paddle Classic - 6 months ago
Some subscription emails for Paddle Classic are currently incorrect - 6 months ago

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