Outage in Paddle
Checkout Payment Failures for AliPay
Resolved Minor
February 06, 2026 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.
We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 02/06/2026 01:57PM
Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.
While we're still working on this, buyers may experience difficulties completing their purchase at checkout.
We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions
INVESTIGATING
3 months ago - at 02/06/2026 12:40PM
Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.
We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.
Latest Paddle outages
New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard - 2 days ago
Webhook & Email Delivery - 9 days ago
Intermittent Checkout Loading Issues - about 1 month ago
Checkout Service Incident - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
