Outage in Paddle

Checkout Payment Failures for AliPay

Resolved Minor

February 06, 2026 - Started 1 day ago - Lasted about 2 hours

Incident Report

Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.

Components affected

Paddle Checkout Paddle Production - Billing Paddle Production - Classic

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Latest Updates ( sorted recent to last )

INVESTIGATING 1 day ago - at 02/06/2026 01:57PM

Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.

While we're still working on this, buyers may experience difficulties completing their purchase at checkout.

We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions

INVESTIGATING 1 day ago - at 02/06/2026 12:40PM

Our engineers are currently investigating an issue affecting AliPay payments. This is preventing buyers from completing payments using this payment method, and we are working to identify the root cause. We will update the status as soon as we have more information.

We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.

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