Outage in PaperCut

PaperCut Hive - Intermittent admin interface login failures

Resolved Major
March 13, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of intermittent issues accessing the PaperCut Hive admin interface. This may be seen as an error when logging in or the system taking longer than usual to process requests. We will provide a further update shortly.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/13/2023 04:36PM

Our authentication partner, Auth0, has resolved the issues causing increased error rates across their services. This has, in turn, resolved the errors when attempting to log in to the PaperCut Pocket and Hive Admin Interface. See the Auth0 status page for details about the incident: https://status.auth0.com/incidents/41gk3rcgm9vg

Please get in touch with our support team at https://support.papercut.com if you continue to experience any issues.

INVESTIGATING over 1 year ago - at 03/13/2023 04:17PM

Our authentication partner, Auth0, is currently reporting an elevated number of timeouts and error rates in their environments which is affecting login attempts to PaperCut Pocket and PaperCut Hive. This is being investigated by Auth0. We will provide a further update shortly.

INVESTIGATING over 1 year ago - at 03/13/2023 03:46PM

We are investigating reports of intermittent issues accessing the PaperCut Hive admin interface. This may be seen as an error when logging in or the system taking longer than usual to process requests. We will provide a further update shortly.

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