Outage in PaperCut
PaperCut Pocket/Hive - some users intermittently unable to release print jobs.
Resolved MinorIncident Report
Summary AI Generated
PaperCut Hive/Pocket users in the UK region experienced intermittent issues releasing print jobs for approximately 14.7 hours. The service provider identified and implemented a fix, with core services recovering before full resolution. The incident has been resolved and the team is conducting a full review while continuing to monitor the service.
PaperCut Hive/Pocket - some users intermittently unable to release print jobs.
We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region.
We are not currently aware of impact to other regions.
We are working with our cloud service provider to investigate and we will provide updates here as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 06/11/2026 05:28AM
This incident has now been resolved.
We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
MONITORING
1 day ago - at 06/10/2026 07:37PM
Services are back up and running, and the ability to release print jobs is now restored.
We are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/
IDENTIFIED
1 day ago - at 06/10/2026 05:28PM
We have identified the cause of the issue and our product development teams are currently implementing a fix.
While core services have recovered, some affected customers may still experience intermittent print job release issues.
INVESTIGATING
1 day ago - at 06/10/2026 02:48PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/10/2026 02:46PM
PaperCut Hive/Pocket - some users intermittently unable to release print jobs.
We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region.
We are not currently aware of impact to other regions.
We are working with our cloud service provider to investigate and we will provide updates here as they become available.
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