Outage in PaperCut
PaperCut Hive - Jobs stuck analyzing / showing as zero pages in the Job Log
Resolved MajorIncident Report
At approximately 13:30 UTC we were investigating reports of jobs showing as "0" pages in the Job Log which resulted in print jobs not showing up for release when logging into the MFD.
By 15:55 UTC a new Edge Node version (2023-01-16-1453) was promoted to production resolving the issue.
We confirmed that the issue stemmed from an Edge Node version that had been promoted to production last week (2023-01-12-2301). With Edge Node version 2023-01-16-1453 being pushed to production Edge Nodes should begin to update automatically over the next 24 hours. Alternatively, Hive admins can use the "Update Now" located on the Edge Mesh page of the Admin UI to force an edge node to update.
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RESOLVED
over 3 years ago - at 01/16/2023 06:25PM
At approximately 13:30 UTC we were investigating reports of jobs showing as "0" pages in the Job Log which resulted in print jobs not showing up for release when logging into the MFD.
By 15:55 UTC a new Edge Node version (2023-01-16-1453) was promoted to production resolving the issue.
We confirmed that the issue stemmed from an Edge Node version that had been promoted to production last week (2023-01-12-2301). With Edge Node version 2023-01-16-1453 being pushed to production Edge Nodes should begin to update automatically over the next 24 hours. Alternatively, Hive admins can use the "Update Now" located on the Edge Mesh page of the Admin UI to force an edge node to update.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - about 2 months ago
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 2 months ago
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