Outage in PaperCut

PaperCut Partner Portal - login failures

Resolved Major
September 10, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

Need to monitor PaperCut outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PaperCut, and never miss an outage again.
Start Free Trial

Outage Details

We are currently updating our ordering system, and as a result, the order system, and PaperCut Portal will be unavailable until 5pm on Monday the 11th September (AEST).
Components affected
PaperCut Order System (buy.papercut.com) PaperCut Partner Portal (portal.papercut.com)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/11/2023 11:12AM

Systems are all functioning as expected - please reach out to customer.service@papercut.com if you have any issues.

MONITORING over 1 year ago - at 09/11/2023 06:48AM

We are still currently monitoring systems to ensure they are running smoothly.

INVESTIGATING over 1 year ago - at 09/11/2023 05:09AM

We have now exited maintenance mode and things should be working as expected, and we are currently monitoring systems to ensure they are running smoothly. Please reach out to customer.service@papercut.com if you notice any issues.

INVESTIGATING over 1 year ago - at 09/10/2023 04:47PM

We are currently updating our ordering system, and as a result, the order system, and PaperCut Portal will be unavailable until 5pm on Monday the 11th September (AEST).

Latest PaperCut outages

Print release jobs disappearing from the queue. User is forced back to the home screen. - 25 days ago
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment - about 2 months ago
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted - about 2 months ago
PaperCut Pocket and PaperCut Hive - Job log not updating for organizations hosted in the AU data center - 3 months ago
PaperCut Hive and PaperCut Pocket platform outage - 3 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE