Outage in PaperCut

Intermittent issues with logging into (and ordering) on PaperCut Partner Portal

Resolved Major
October 02, 2023 - Started about 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

An issue has been identified with intermittent issues to our Partner Portal which resulted in degraded performance in placing orders and quotes in our order system. We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2023 03:37AM

This issue has now been resolved and has not occurred since.

MONITORING about 1 year ago - at 10/02/2023 05:29PM

After initial investigation, the issue has since resolved itself - the problem occurred between ~1:30PM PDT to 3PM PDT. The underlying cause seems to be cloud infrastructure related and is currently being investigated.

INVESTIGATING about 1 year ago - at 10/02/2023 05:28PM

An issue has been identified with intermittent issues to our Partner Portal which resulted in degraded performance in placing orders and quotes in our order system. We are currently investigating.

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