Outage in PaperCut

Issues accessing PaperCut Hive customers in non-US data centers from Multiverse

Resolved Major
October 31, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issues with accessing PaperCut Hive customers from Multiverse that are in the EU, AU, and UK data centers. Customers that are in the US are not affected. We are able to reproduce this and will update here as soon as we know more. This does not impact PaperCut Hive usage at all - customers will not see any impact when using PaperCut Hive.
Components affected
PaperCut Multiverse
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/31/2023 06:02AM

This issue has now been resolved - the issue was due to a change related to supporting the additional PaperCut Hive data centers, and is now fixed.

IDENTIFIED about 1 year ago - at 10/31/2023 03:12AM

We are currently investigating issues with accessing PaperCut Hive customers from Multiverse that are in the EU, AU, and UK data centers.

Customers that are in the US are not affected. We are able to reproduce this and will update here as soon as we know more. This does not impact PaperCut Hive usage at all - customers will not see any impact when using PaperCut Hive.

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