Outage in PaperCut

PaperCut Hive & Pocket Cloud Pull Delivery Degraded Performance - UK Data Centre

Resolved Major

January 12, 2026 - Started 7 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating reports of Cloud Pull Delivery Failures within the UK Data centre. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 01/12/2026 05:56PM

Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.

IDENTIFIED 6 days ago - at 01/12/2026 03:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 01/12/2026 01:10PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 01/12/2026 12:31PM

We are currently investigating reports of Cloud Pull Delivery Failures within the UK Data centre.

Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

Latest PaperCut outages

Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket - 4 days ago

GES (licensing) issues with PaperCut NG & MF - about 1 month ago

Intermittent PaperCut Hive & Pocket print release failures - about 2 months ago

PaperCut website inaccessible due to Cloudflare outage - 2 months ago

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