PDQ Outage History

SimpleMDM experienced significant performance degradation lasting 4.4 hours, affecting app licensing and distribution, app upload processing, configuration profile distribution, and Apple Business Manager device assignment sync. The service required a temporary maintenance window to implement fixes, with delays persisting after the initial fix attempt. The incident was ultimately resolved after identifying and deploying a second fix, with performance returning to normal.

PDQ experienced a service incident where Connect Scans became backed up, causing delays in deployments and affecting device scanning functionality. The issue impacted the Deployments and Device Scans components for 1.6 hours before being identified and resolved with an implemented fix.

PDQ Connect experienced an issue where customers saw inconsistent counts of online devices, with the PDQ Connect Agent component affected. The problem was identified as a metrics issue in the infrastructure that lasted 36 minutes before being resolved, with no actual impact to customer operations.