PDQ Outage History

PDQ Connect experienced a major service disruption lasting 24.4 hours due to an unexpected database problem that caused intermittent outages and service degradation. The incident affected Deployments, Package Library, Device Scans, and Vulnerability Management, with users experiencing slower than normal responses and delays in deployment and device data processing. The issue was resolved after multiple fix attempts and monitoring cycles.

PDQ Connect experienced a major outage affecting all core components including Package Library, Automations, Deployments, Device Scans, Remote Desktop, Reports, Web Admin, and Vulnerability Management. The issue was identified and a fix was implemented, with the web console restored to working order. The incident was fully resolved after 1.4 hours of downtime.

PDQ experienced a 4-hour incident where group count calculations were delayed, causing automations triggered by group counts to also be delayed. The service implemented a fix that initially appeared successful but required additional investigation when the issue persisted. All delays were eventually resolved and group counts returned to normal operation.

PDQ experienced a major incident affecting automations and reports functionality for 56 minutes. The issue was identified and a fix was implemented, with the incident being fully resolved. Both automations and reports components were impacted during the outage.

SimpleMDM experienced a major incident causing widespread errors and site loading failures that affected app licensing and distribution, app upload processing, configuration profile distribution, and Apple Business Manager device assignment sync. The issue lasted 12 minutes before being identified and resolved with a implemented fix. The service was restored and monitored to ensure stability.

PDQ's Simple MDM service experienced a major outage due to maxed CPU resources, affecting app licensing and distribution, app upload processing, configuration profile distribution, and Apple Business Manager device assignment sync. The issue was identified within one minute and resolved after 6 minutes total downtime.

PDQ's Connect Software Tab experienced missing data from software scans, affecting the Device Scans component for 13.7 hours. A fix was implemented and deployed, with some data remaining stale during the monitoring period. The incident was fully resolved with all software scan data restored.

PDQ experienced delays in Connect device scans and deployment statuses, affecting Automations and Device Scans components for 6.2 hours. The service degradation impacted the normal processing speed of device scanning and deployment operations. The incident was resolved after investigation and remediation efforts.

SimpleMDM's Apple Business Manager Device Assignment Sync (DEP sync) experienced significant delays for manual syncs, affecting device provisioning workflows. The issue was identified and resolved with a fix implementation. The incident lasted 52 minutes before full service restoration.

PDQ experienced delayed Connect Scans that affected Automations, Deployments, and Device Scans for 2.2 hours. The issue was identified and a fix was implemented, with monitoring confirming the resolution.