Outage in PocketSmith

Unexpected outage for some Australian feeds

Resolved Major

October 31, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

Components affected

PocketSmith Bank Feeds

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/01/2024 12:47AM

The issue has now been fixed, thanks for your patience!

MONITORING over 1 year ago - at 10/31/2024 10:30PM

Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk.

INVESTIGATING over 1 year ago - at 10/31/2024 09:03PM

We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing.

Basiq are investigating and we'll update here when we have news.

Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

Latest PocketSmith outages

Bank feeds delayed due to networking issue - about 1 month ago

Intermittent issue connecting to PocketSmith - 3 months ago

Unexpected network outage - 7 months ago

Unexpected outage - 7 months ago

Unexpected outage for some feeds - 9 months ago

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