Outage in PointClickCare

Cloud Provider Network Degradation

Resolved Minor
January 09, 2025 - Started 11 months ago - Lasted about 5 hours

Incident Report

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.
Components affected
PointClickCare Senior Care EHR Application PointClickCare Messaging Service PointClickCare Nutrition Management PointClickCare Infection Prevention & Control PointClickCare QuickMAR PointClickCare Pharmacy Connect PointClickCare Secure Conversations PointClickCare Connected Care Center PointClickCare Care Insights PointClickCare PAC Network Management PointClickCare Performance Insights

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Latest Updates ( sorted recent to last )
11 months ago - at 01/09/2025 01:24PM

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.

11 months ago - at 01/09/2025 01:37PM

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.

Latest PointClickCare outages

Delayed Outbound Notifications from New York Network - about 14 hours ago
Infection Prevention Control (IPC) Service Disruption - 5 days ago
Intermittent Data - 9 days ago
Connected Care Center Service Disruption - 28 days ago
Performance Degradation for WWW29 - 29 days ago

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