Outage in PointClickCare

Cloud Provider Network Degradation

Resolved Minor
January 09, 2025 - Started 6 days ago - Lasted about 5 hours

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Outage Details

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.
Components affected
PointClickCare Senior Care EHR Application PointClickCare Messaging Service PointClickCare Nutrition Management PointClickCare Infection Prevention & Control PointClickCare QuickMAR PointClickCare Pharmacy Connect PointClickCare Secure Conversations PointClickCare Connected Care Center PointClickCare Care Insights PointClickCare PAC Network Management PointClickCare Performance Insights
Latest Updates ( sorted recent to last )
6 days ago - at 01/09/2025 01:24PM

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.

6 days ago - at 01/09/2025 01:37PM

One of our cloud providers is having intermittent network issues at one of their datacenter locations. We are working with them to resolve, as well as mitigate impact to our services as they arise.

You may experience intermittent issues until the network stability issues are completely resolved. We do not yet have an ETA for resolution.

Latest PointClickCare outages

Intermittent Pharmacy/Wellness Workspace Errors - 6 days ago
Intermittent PAC Management Issues - 6 days ago
Senior Care EHR Unavailable - 7 days ago
PAC Management Care Management Module Functionality Unavailable - 26 days ago
Partner Toolkit Unavailable - 29 days ago

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