Outage in ShareFile

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Resolved Minor
October 06, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
Components affected
ShareFile ®
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/06/2025 08:13PM

This incident has been resolved.

MONITORING 1 day ago - at 10/06/2025 07:58PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/06/2025 07:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 10/06/2025 07:56PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/06/2025 05:56PM

We are currently investigating this issue.

MONITORING 1 day ago - at 10/06/2025 05:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 10/06/2025 04:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 10/06/2025 04:35PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/06/2025 04:29PM

Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

Latest ShareFile outages

Some ShareFile customers may be experiencing issues with uploading files to cloud zones - 14 days ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 25 days ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 1 month ago
SF-Win: Users are unable to open the ShareFile application on Citrix VDA. - 2 months ago
Performance degradation of ShareFile - 3 months ago

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