Outage in ShareFile

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Resolved Minor
October 06, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
Components affected
ShareFile ®

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/06/2025 08:13PM

This incident has been resolved.

MONITORING 23 days ago - at 10/06/2025 07:58PM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 10/06/2025 07:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 23 days ago - at 10/06/2025 07:56PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 10/06/2025 05:56PM

We are currently investigating this issue.

MONITORING 23 days ago - at 10/06/2025 05:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 10/06/2025 04:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 23 days ago - at 10/06/2025 04:35PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 10/06/2025 04:29PM

Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

Latest ShareFile outages

Some ShareFile customers may be experiencing issues with their ShareFile account - 9 days ago
Some ShareFile customers may be experiencing latency in the application - 10 days ago
Some ShareFile customers may be experiencing issues with uploading files to cloud zones - about 1 month ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 2 months ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 2 months ago

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