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ShareFile Outage History

Every past ShareFile outage tracked by IsDown, with detection times, duration, and resolution details.

There were 168 ShareFile outages since October 2018. The 22 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 22, 2026

April 2026: BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments

Detected Apr 22, 2026 4:36 PM EDT · Resolved Apr 22, 2026 7:06 PM EDT · Duration about 3 hours

ShareFile experienced a technical issue preventing credit card payments from being processed for BuyNow, Trial Conversion, and SelfService-Billing functions. The payment processing problem affected users' ability to complete purchases and billing transactions through the ShareFile platform. The issue was resolved after 2.5 hours of investigation and remediation efforts.

Minor March 26, 2026

March 2026: Some ShareFile customers may be experiencing issues with their ShareFile account

Detected Mar 26, 2026 8:40 PM EDT · Resolved Mar 26, 2026 10:43 PM EDT · Duration about 2 hours

ShareFile customers experienced account access issues for approximately 2.1 hours. The primary problem was with project creation functionality, which prevented users from creating new projects within their ShareFile accounts. The service was restored and the incident was resolved after monitoring confirmed system stability.

Minor March 16, 2026

March 2026: User may experience issue with creating Clients

Detected Mar 16, 2026 3:44 PM EDT · Resolved Mar 16, 2026 4:14 PM EDT · Duration 30 minutes

ShareFile experienced a minor incident where users were unable to create new clients. The issue affected the ShareFile service for 30 minutes before being resolved with an implemented fix.