Outage in PubNub

Elevated latency and errors for history service in us-east-1 region

Resolved Minor
October 05, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

At about 8:00 AM UTC, History service started to experience elevated latencies and errors in North America PoP. PubNub Technical Staff is currently investigating and more updates will follow once available. If you are experiencing issues and believe them to be related to this incident, please report it to PubNub Support at support@pubnub.com.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/05/2024 02:07PM

Beginning at around 8:00 UTC we observed increased latency and errors for our History service in one of our North America regions. The issue has been resolved as of 14:05 UTC. We will continue to monitor the incident to ensure service stability has been fully restored.

MONITORING 3 months ago - at 10/05/2024 01:33PM

Remediation actions have been taken. Our engineers are currently monitoring the incident to ensure the stability has been restored.

IDENTIFIED 3 months ago - at 10/05/2024 01:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/05/2024 12:34PM

PubNub Technical Staff still working on fixing the issue.

IDENTIFIED 3 months ago - at 10/05/2024 11:55AM

The issue has been identified and our engineers are engaged and continue to work on the issue. Latency and errors rates are improving.

INVESTIGATING 3 months ago - at 10/05/2024 11:16AM

At about 8:00 AM UTC, History service started to experience elevated latencies and errors in North America PoP. PubNub Technical Staff is currently investigating and more updates will follow once available.

If you are experiencing issues and believe them to be related to this incident, please report it to PubNub Support at support@pubnub.com.

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