Outage in Puzzel
Puzzel Case Management Incident
Resolved Minor
February 25, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Puzzel Case Management service experienced an incident lasting 1.6 hours where some customers could not access the service and encountered intermittent 502 errors. The issue specifically affected customers hosted in AWS, and Puzzel's Operations team investigated and resolved the access problems as a priority.
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Some customers may be experiencing issues accessing Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Some customers may be experiencing issues accessing Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Components affected
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Latest Updates ( sorted recent to last )
1 day ago - at 02/25/2026 04:48PM
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service.
Some customers may be experiencing issues accessing Puzzel Case Management.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
1 day ago - at 02/25/2026 05:43PM
Puzzel engineers are continuing to work to resolve the incident affecting the Case Management service for customers hosted in AWS.
Some customers may be experiencing intermittent 502 errors.
We are treating this incident as a priority and will provide further updates as soon as more information becomes available.
We apologise for the potential impact of this incident on you and your business.
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