Outage in Qualys

US Platform 1 : UI inaccessible (IM-12354)

Resolved Major
November 02, 2025 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue that is causing the US Platform 1 UI to be inaccessible for users; the issue also affects scans and the API. Further updates will be shared as they become available. The incident reference is IM-12354.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/03/2025 07:50AM

This incident has been resolved.

MONITORING about 11 hours ago - at 11/03/2025 03:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 11/03/2025 02:50AM

Qualys Cloud Platform Operations is currently investigating an issue that is causing the US Platform 1 UI to be inaccessible for users; the issue also affects scans and the API.

Further updates will be shared as they become available.

The incident reference is IM-12354.

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