Outage in Qualys
EU Platform 2 : Observing login issue (IM-12357)
Resolved MajorIncident Report
Qualys Cloud Platform Operations team is investigating an issue on the Qualys EU Platform 2, due to which customers may experience issues while logging in to the Qualys UI.
API and Scans are working fine.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.eu/fo/scan/scanList.php
The incident reference is IM-12357
Components affected
Qualys Enterprise TruRisk Management (ETM) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Unified Dashboard (UD) Qualys CertView (CERT) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Container Security (CS) Qualys Gateway Service (QGS) Qualys TotalAI Qualys Custom Assessment and Remediation (CAR) Qualys Flow (QFLOW) Qualys Network Passive Sensor (PS) Qualys Security Configuration Assessment (SCA) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys VMDR OT Qualys Continuous Monitoring (CM) Qualys Total Cloud Qualys Security Assessment Questionnaire (SAQ) Qualys PCI Compliance (PCI) Qualys Endpoint Detection and Response (EDR) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys VMDR Mobile Qualys Out-of-Band Configuration Assessment (OCA) Qualys SaaS Detection and Response (SDR) Qualys Connector CentralizationNeed to monitor Qualys outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/05/2025 12:50PM
This incident has been resolved.
MONITORING
5 months ago - at 11/05/2025 11:47AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/05/2025 08:35AM
Qualys Cloud Platform Operations team is investigating an issue on the Qualys EU Platform 2, due to which customers may experience issues while logging in to the Qualys UI.
API and Scans are working fine.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.eu/fo/scan/scanList.php
The incident reference is IM-12357
Latest Qualys outages
US Platform 2: Qualys API and UI Login Impacted [IM-12559] - about 17 hours ago
US Platform 1: Delay on Events in FIM UI (IM-12555) - 7 days ago
EU Platform 2: Qualys UI Login Impacted [IM-12553] - 8 days ago
US Platform 1: VM/PC Scans in "Queued" status [IM-12551] - 12 days ago
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