Raptor Technology Outage History

Raptor Technology's Badge Alert system experienced a technical issue that caused intermittent service disruptions for 6.3 hours, impacting districts' safety operations. The engineering team identified the root cause and applied remediation efforts, with the system entering a recovery state. Users were advised to use the Raptor Alert mobile/web application and established emergency protocols as workarounds during the outage.

Raptor Technology experienced a major service interruption where visitor photos were intermittently missing from printed badges, affecting the RAPTOR system for approximately 31 days. The engineering team developed and tested a fix to restore the photo display functionality on visitor badges. The incident impacted daily operations at affected districts during the extended outage period.