ReCharge Payments Outage History

ReCharge Payments experienced a major incident where merchants could not access the merchant portal, with users reporting 504 errors and pages failing to load. The access issues prevented merchants from using the admin interface for 50 minutes. The problem was resolved after engineers implemented a fix and monitored the results.

ReCharge Payments experienced a failure in their Analytics daily data refresh system, preventing merchants from accessing updated analytics data and exports. The issue was identified and a fix was implemented over a 4.2-hour period. The problem was resolved with all analytics data successfully refreshed and restored to normal operation.