Outage in Red Canary

Delayed Telemetry Processing for Multiple Telemetry Sources

Resolved Minor
February 09, 2025 - Started 14 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue that is causing delayed telemetry processing for Carbon Black Cloud EDR, Microsoft Defender for Endpoint, Microsoft Office365, SentinelOne, CrowdStrike, TrendMicro, AWS, Microsoft Azure, Jamf, and Linux EDR. This delay in telemetry may cause potential delays in detecting threats based on this telemetry. We are investigating the cause of this issue currently and will provide updates as we know more and are able to take action to address the issue.
Components affected
Red Canary Telemetry Ingestion Red Canary Microsoft Threat Protection Red Canary Detections Red Canary VMware Carbon Black Cloud Red Canary CrowdStrike Falcon
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/09/2025 02:58PM

This incident has been resolved.

MONITORING 14 days ago - at 02/09/2025 05:40AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 02/09/2025 04:43AM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 02/09/2025 04:42AM

We have identified an issue that is causing delayed telemetry processing for Carbon Black Cloud EDR, Microsoft Defender for Endpoint, Microsoft Office365, SentinelOne, CrowdStrike, TrendMicro, AWS, Microsoft Azure, Jamf, and Linux EDR. This delay in telemetry may cause potential delays in detecting threats based on this telemetry. We are investigating the cause of this issue currently and will provide updates as we know more and are able to take action to address the issue.

Latest Red Canary outages

Alert Ingestion Delays Causing Failing Status Checks - 12 days ago
Tracking an external incident with Broadcom Carbon Black Cloud - about 1 month ago
Alert ingestion Issues for Microsoft Defender for Endpoint Customers - 4 months ago
Ingestion Delays for JAMF Telemetry - 4 months ago
Detection delayed - 5 months ago

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