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Outage in RingCentral

A portion of RingCentral Video users may be unable to access the "Video" tab in their mobile, desktop and web RingCentral applications.

Resolved Minor
August 16, 2024 - Started over 1 year ago - Lasted about 4 hours

Incident Report

A portion of RingCentral Video users may be A portion of RingCentral customers may lose access to the "Video" tab in their mobile, desktop and web RingCentral applications. RingCentral Operations teams are investigating the issue and will submit more info as it becomes available. If you are experiencing this issue, please reach out to RingCentral Customer Care. to access the "Video" tab in their mobile, desktop and web RingCentral applications.  
Components affected
RingCentral Meetings - Video RingCentral Messaging RingCentral Americas

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Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 08/16/2024 01:13PM

RingCentral Operations teams have implemented a hotfix for the issue affecting access to the 'Video' tab in the RingCentral web, desktop, and mobile applications for some customers. Teams are currently confirming the fix and will provide another update in one hour or sooner if there is a significant change in status.  

UPDATE over 1 year ago - at 08/16/2024 12:27PM

A portion of RingCentral customers may lose access to the "Video" tab in their mobile, desktop and web RingCentral applications. RingCentral Operations teams are investigating the issue and will submit more info as it becomes available. If you are experiencing this issue, please reach out to RingCentral Customer Care.

UPDATE over 1 year ago - at 08/16/2024 10:12AM

A portion of RingCentral Video users may be A portion of RingCentral customers may lose access to the "Video" tab in their mobile, desktop and web RingCentral applications. RingCentral Operations teams are investigating the issue and will submit more info as it becomes available. If you are experiencing this issue, please reach out to RingCentral Customer Care. to access the "Video" tab in their mobile, desktop and web RingCentral applications.  

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