A portion of customers may be intermittently experiencing delayed or failed SMS messages due to an underlying carrier issue.

RingCentral Operations teams have received positive feedback from customers. Teams continue to closely monitor the issue for stability with the carrier until full resolution. If you are still experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

The underlying carrier has implemented a fix to resolve the issue. RingCentral teams are closely monitoring logs with the carrier to detect any anomalies in message delivery while awaiting end-user feedback to confirm resolution. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 27th or when a significant change in status occurs.

The underlying carrier has implemented a fix to resolve the issue. RingCentral teams will continue to monitor for stability while awaiting end-user feedback to confirm resolution. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

The underlying carrier has completed a fix to resolve the issue and is observing positive results. Teams are verifying the resolution through end-user feedback and internal metrics. Teams will continue to monitor for stability. If you are still experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

The underlying carrier is actively investigating the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

The underlying carrier is actively investigating the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of January 26th or when a significant change in status occurs.

The underlying carrier has been engaged and they are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.