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Outage in RingCentral

A portion of customers in Thetford Mines, QC, may be experiencing inbound and outbound call failures

Resolved Minor
January 28, 2026 - Started about 12 hours ago - Lasted about 3 hours

Incident Report

A portion of customers in Thetford Mines, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue. Operations teams are monitoring the situation and are staying in contact with the carrier to ensure the issue gets resolved as soon as possible. If you are experiencing this issue, please contact customer care.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 9 hours ago - at 01/28/2026 10:45AM

RingCentral Operations teams have confirmed that the underlying carrier issue causing inbound and outbound call failures in Thetford Mines, QC is now resolved. All services are functioning normally now.

UPDATE about 12 hours ago - at 01/28/2026 08:08AM

A portion of customers in Thetford Mines, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue. Operations teams are monitoring the situation and are staying in contact with the carrier to ensure the issue gets resolved as soon as possible. If you are experiencing this issue, please contact customer care.

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