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Outage in RingCentral

A portion of Contact Center customers may be experiencing intermittent issues completing dispositions and/or ending call contacts within the application.

Resolved Minor
February 03, 2026 - Started 2 days ago - Lasted about 4 hours

Incident Report

RingCentral Contact Center teams are investigating this issue and will provide an update in four hours or when more information becomes available. Users may need to log out and login to receive the next contact. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 2 days ago - at 02/03/2026 06:57PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.

UPDATE 2 days ago - at 02/03/2026 03:50PM

RingCentral Contact Center teams are investigating this issue and will provide an update in four hours or when more information becomes available. Users may need to log out and login to receive the next contact. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing loss of agent sessions and contacts - about 14 hours ago
A portion of RingCX customers may be intermittently experiencing an issue where outbound campaign dials are connecting to agents instead of the intended leads. - 1 day ago
A portion of customers using mobile devices may be experiencing delayed mobile notifications, which could result in missed calls within the mobile app. - 1 day ago
A portion of RingCX customers may be experiencing login and calling issues. - 3 days ago
A portion of customers from Granby, QC, Cranbrook, BC, Trois-Rivieres, QC and Saint-Lambert, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue - 4 days ago

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