A portion of Contact Center customers may be experiencing inbound and outbound call failures.

RingCentral Contact Center teams have confirmed the restoration of normal call routing after a period of monitoring service performance. Teams will continue to monitor for stability over an extended period. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Contact Center teams have identified the cause of the issue as a loss of connectivity between our systems and a partner's network equipment at a specific site. Our teams have implemented a fix to reroute calls through an alternate service location to mitigate the impact. We are working with the partner responsible for the affected network equipment to fully restore services and redundancy. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.